FAQs
Where do you ship?
We currently ship inside the United States.
Do you deliver outside of the United States?
No sorry, currently we only deliver within the United States.
How long does it typically take for your products to be dispatched?
Standard shipping: Please allow 1-3 business days for handing and 6-8 business days for shipping.
How long does it typically take for my purchase to arrive once it’s dispatched?
Standard shipping: Please allow 1-3 business days for handing and 6-8 business days for shipping.
Do I need to open an account to shop on your website?
No, you don’t need to open an account to place an order on our website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.
Is it safe to use my banking and card details on your website?
Yes, shopping on our website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.
I’m unable to complete my order on the website. What should I do?
Please contact customer care at 413-848-7299 or Support@VitaMedEquipment.com. We’ll be happy to assist you.
Are my personal details safe on the website?
Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.
How do I track my order?
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email.
How much does shipping cost?
Shipping is free on most orders. Some larger items require white glove delivery and pricing will be listed on the product page and at checkout.
Can I exchange or return an item?
We do accept exchanges and returns for damage or defect.
– The item must have been sold on our online store
– The item cannot have been used in any way
– The item should be in its original packaging with all the tags etc.
– The return or exchange request must be made within 30 days of delivery
To request an exchange or return, please submit your request via the “contact us” form. A member of our support staff will respond as soon as possible.